Laika, the web application aimed at automating a company's compliance experience, relies on seamless integration between various systems such as cloud service providers and account management platforms. Ensuring a smooth data flow is crucial for effective monitoring and audit readiness.
When integration connections encounter errors, it impacts the data source and consequently disrupts monitors, controls, evidence requests, and compliance audits. Unfortunately, users often lack awareness of the significance of integration errors and struggle to address them appropriately.
We addressed this issue by designing a dedicated "Integration Error Hub," giving users clear visibility into error statuses with comprehensive explanations. This page also identified key stakeholders responsible for addressing the errors, empowering users to take immediate action. Real-time notifications through both in-app alerts and email ensured users stayed informed of critical changes in their integration status.
Through close collaboration with the integration product manager, engineering team, and developers, we conducted in-depth research to analyze the root causes of integration errors. This iterative process allowed us to explore intuitive designs, ensuring that error notifications were both user-friendly and actionable, effectively minimizing disruption to the user workflow.
To maximize the effectiveness of our new integration error feature, we meticulously redesigned our existing components to align with Laika's design system. This encompassed the transformation of:
Our efforts yielded significant improvements in error management and user satisfaction. The key outcomes we achieved include:
Achieved a 20% reduction in integration errors through the new error hub.
Successfully lowered total integration errors to just 5%.
Increased customer satisfaction by 35%, thanks to user research-driven design and feedback integration.
Our experience with integration connection errors highlighted the vital link between errors and transparency. Users must comprehend the nature of the information being pulled and its relevance. In this particular case, it was crucial to convey the importance of addressing integration errors promptly. By rectifying these errors, users experienced a significant acceleration in completing the end-to-end audit process.
By enhancing integration connection error handling, Laika empowers its users with a deeper understanding of data integrity, enabling smoother compliance operations and improved efficiency.
